Stephanie Edwards | Subject Matter Expert in Customer Service and Online Resources Development
Customer 1st - online, has recently developed two exciting new self-paced service excellence programmes
with many benefits for organisations today
• Your organisation OWNs the programmes
• First steps towards a customer-centric organisation
• Self-paced “Service Excellence Programmes” at Professional | Management | Strategic levels
• Both mapped to occupational standards & cover the knowledge, understanding & skills to become customer service professionals
• Can be updated onto existing LMS | SCORM and xAPI standard compliant
• 8-10 hours duration modules including activities, learning logs and assessments
• Can be optimised with webinars, zoom and F2F, used for appraisals
• In partnership with the UK`s E-learning Standards Experts providing cutting edge authoring tool
We are subject matter experts in service strategy and write and publish customer service-learning resources. This enables companies and individuals to adopt a customer-centric culture, thereby improving the customer's experience.
NEW for 2022. We have developed two new innovative self-paced programmes for Customer Service Professionals and Managers. These courses offer all the knowledge and skills that individuals need to transform the service experiences for customers.
These self-paced programmes offer organisations and customer service consultants the opportunity to customise content to meet the needs of their organisations potentially saving you thousands of pounds in development costs.