Azra Nathudkhan | MBA, BA
Azra has worked as a Sector Development Specialist at the National Training Agency of Trinidad and Tobago; creating and implementing National Occupational Standards in customer service in various sectors, mainly in the Hospitality Sector. She has been in customer service for many years, and has customised training programmes for companies in Trinidad and is working with other Caribbean Islands assisting them in their service delivery programmes.
She became a Master Trainer for Customer 1st in 2010, meeting all their standards and prerequisites. now she is the exclusive representative for the entire Caribbean and is licensed to deliver all Customer1st online learning resources.
Azra has also initiated the Caribbean Institute of Quality Customer Service (CIQCS) and she is also a facilitator at the Arthur Lok Jack Graduate School of Business. As a consultant she is has developed a robust system of Mystery Shopping for various sectors in Trinidad.
Azra has worked with many companies in Trinidad, some of them being Public Service Transport Commission PTSC, Atlantic LNG, Ministry of Public Administration, Sea Grapes International (St. Maarten). She was a catalyst for service excellence at the Fifth Summit of The Americas and trained over five hundred people in service delivery. She has developed and facilitated numerous seminars and training programmes within these companies, she also delivers online awards in customer service for the Caribbean.
Azra's qualifications include Master Trainer for Service Excellence Awards for Customer 1st International, the Award for Customer Service Professionals, the Award for Customer Service Managers, BA in English Literature (Hons, UWI) Diploma in Public Relations.