by Stephanie Edwards New research has revealed that 91% of contact centre professionals are planning to leave their roles in 2021. And...

New recruits joining organisations in the next few years will have e learning expectations when undertaking various forms of training or...

Stephanie Edwards Author / Directors Customer1st-online.com | 5th April 2021 I have spoken before about moments of truth and how critical...

Stephanie Edwards Author / Directors Customer1st-online.com | 30th March 2021 Organisations continue to focus on improving the customer...

Stephanie Edwards Author - Director Customer1st-online.com | 20th March 2021 It is no quick and easy matter to implement service...