Blog | Customer1stOnline

The key is ensuring the quality...

of the learning experience is as good as, or better than the face-to-face alternative. Or, of course, e-learning and face-to-face can sit...

What Advice would you give a customer service manager B2B world

What advice would you give a customer service manager in the B2B world? The key points to focus on when looking to provide service...

With call centres facing a staff exodus, how do we save our service teams?

by Stephanie Edwards New research has revealed that 91% of contact centre professionals are planning to leave their roles in 2021. And...

E-Learning for Customer Service: Achieving Participant Buy-in April 13th 2021

New recruits joining organisations in the next few years will have e learning expectations when undertaking various forms of training or...

Driving Innovation to Retain Competitive Advantage

Stephanie Edwards Author / Directors Customer1st-online.com | 5th April 2021 I have spoken before about moments of truth and how critical...

Customer Journey Mapping Can Identify the Reasons for Customer Complaints

Stephanie Edwards Author / Directors Customer1st-online.com | 30th March 2021 Organisations continue to focus on improving the customer...

Developing an e-Service Strategy to Meet the Needs of Customers

Stephanie Edwards Author - Director Customer1st-online.com | 20th March 2021 It is no quick and easy matter to implement service...